Network Technician - Information Technology

Network Technician

Information Technology

Company Overview:

Subaru of Indiana Automotive, Inc. or “SIA”, located in Lafayette, Indiana, is the only Subaru vehicle manufacturing facility outside of Japan. SIA is a 4.4 million square foot automotive OEM – meaning our manufacturing process begins with coils of steel and ends with the high-quality vehicles you see out on the roads. We employ 6500+ Associates, both production and administrative, all under one roof. SIA is the safest automotive manufacturing plant in the United States and is also a pillar in the community due to its numerous fundraising activities held onsite, donations to local charities and plentiful volunteer opportunities. SIA is a frontrunner in environmental stewardship being the first Zero-Landfill automotive manufacturing plant and the first to have its campus designated a backyard wildlife habitat. SIA has grown tremendously since its 1989 beginnings and continues to be an example of success within the automotive industry.

Position Summary:

The IS Network Technician is responsible for assisting with the coordination and management of SIA’s phone systems to include configuration, updates, basic troubleshooting, and hardware repair/replacement. They will also collaborate with other departments to determine mobile connectivity needs and support the greater networking/IS teams in phone systems related issues.

Outline of duties:

• Assist maintaining phone system configuration and updates across multiple facilities.
• Assist maintaining phone system endpoint VOIP, analog, soft phone, and mobile device application.
• Assist maintaining Microsoft Azure MDM “Mobile Device Management” policies and profiles.
• Assist with Mobile device management including software updates, hardware repair or replacement, inventory, and device accountability.
• Assist with Private Cellular – adding\removing devices and maintaining profiles.
• Supports helpdesk efforts with mobile device concerns.
• Assist maintaining a guest BYOD infrastructure through sponsorship end-user experience.
• Collaborate with multiple departments and contractors to determine their mobile connectivity needs and/or concerns.
• Assist with swapping network racked equipment.
• Basic network troubleshooting.

Minimum Qualifications:

• Associate degree in Information Technology or related field, or equivalent experience 
• Phone system support and configuration experience 

Desired Qualifications:

• 2 years’ experience mobile device management software.
• 2 years’ experience with troubleshooting Android and iOS software & hardware.
• 3CX Certification(s)
• 5 years’ experience with Microsoft Intune MDM “Mobile Device Management”
• Apple Certified iOS Technician (ACiT)
• Cell phone repair technician certification (Android)
• A+ certification

Subaru of Indiana Automotive, Inc. is an equal opportunity employer committed to employing a diverse workforce.