IS Tech Support Associate

Information Systems

IS Technical Support

Company Overview

Subaru of Indiana Automotive, Inc. or “SIA”, located in Lafayette, Indiana, is the only Subaru vehicle manufacturing facility outside of Japan. SIA is a 4.4 million square foot automotive OEM – meaning our manufacturing process begins with coils of steel and ends with the high-quality vehicles you see out on the roads. We employ 6500+ Associates, both production and administrative, all under one roof. SIA is the safest automotive manufacturing plant in the United States and is also a pillar in the community due to its numerous fundraising activities held onsite, donations to local charities and plentiful volunteer opportunities. SIA is a frontrunner in environmental conservation being the first Zero-Landfill automotive manufacturing plant and the first to have its campus designated a backyard wildlife habitat. SIA has grown tremendously since its 1989 beginnings and continues to be an example of success within the automotive industry.

Summary

The IS Technical Supports are responsible for analyzing and providing solutions to networking issues and providing technical support to other departments, as well as troubleshooting, diagnosing, and solving issues with both hardware and software. Provides technical support of desktop computers, applications and related technology to all company staff including installation and testing of computer systems, responding to inquiries of users concerning problems/resources or for diagnosing reported problems with hardware, software and/or operator problem.

Essential Job Functions

The essential functions described below are intended to broadly define the expectations of the role.

1. Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
2. Act as the initial point of contact for all computer and system related concerns from clients or other employees
3. Assist management in creating training materials pertaining to computer troubleshooting and usage
4. Organize and file documentation pertaining to warranties and instructional guides for computer hardware
5. Maintain a working log detailing all required system updates, as well as the date of completion.
6. Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
7. Resolve technical issues related to network interruptions
8. Actively update, maintain, and monitor all aspects of computer networks
9. May be responsible for hardware swap/install
10. Assists Associates in troubleshooting technical challenges
11. Coordinate with other software professionals and developers
12. Drives Kaizen activity, applies statistical and other improvement tools
13. Leads and/or supports continuous improvement activities to improve functionality
14. All other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Associate for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Required Qualifications

• Associates degree in Information Technology or related field, or equivalent experience
• Troubleshooting skills
• Knowledge of Windows and Office 365 suite.

Preferred Qualifications

• Associates degree in Information Technology or related field
• CompTIA A+ certification

Subaru of Indiana Automotive, Inc. is an equal opportunity employer committed to employing a diverse 
workforce.