Associate Relations Representative

Date: Oct 10, 2021

Location: Lafayette, IN, US, 47905

Company: Subaru

Subaru of Indiana Automotive, Inc.

Human Resources –Associate Relations

Associate Relations Representative

Reports to: Section Manager                                                                                                 Position Type: Full-time

Classification: Professional Staff                                                                                            Shift:  2nd                          

Company Overview:

Subaru of Indiana Automotive, Inc. or “SIA”, located in Lafayette, Indiana, is the only Subaru vehicle manufacturing facility outside of Japan. SIA is a 4.4 million square foot automotive OEM – meaning our manufacturing process begins with coils of steel and ends with the high-quality vehicles you see out on the roads. We employ 6500+ Associates, both production and administrative, all under one roof.

SIA is the safest automotive manufacturing plant in the United States and is also a pillar in the community due to its numerous fundraising activities held onsite, donations to local charities and plentiful volunteer opportunities. SIA is a frontrunner in environmental conservation being the first Zero-Landfill automotive manufacturing plant and the first to have its campus designated a backyard wildlife habitat. SIA has grown tremendously since its 1989 beginnings and continues to be an example of success within the automotive industry.



As an AR Representative, your primary focus will be ensuring that policies and procedures are applied consistently so that every Associate receives fair and equitable treatment. You are to reinforce that every Associate is to be treated with dignity and respect.  The AR Rep coaches, clarifies, and ensures consistency throughout their assigned Section


Essential Job Functions

The essential functions described below are intended to broadly define the expectations of the role. In the case of a Professional Staff level Associate these functions are expected to be completed with guidance from Group Leader and Management Associates. In the case of Specialist level Associates, these functions are expected to be completed independently with minimal oversight.

  1. Attend meetings, follow up on announcements / communications, conduct investigations, and research & develop reports as needed to support the AR Section’s function.
  2. Be a strategic partner who is an agent of change.  Coach, guide, advise members of leadership (Team Leaders, Group Leaders and Managers) in the following areas: building collaborative relationships between associates and leadership; interpersonal relations; fostering a positive work environment; HR related issues, policies, and procedures; one on one meetings between SIA leadership and associates
  3. Be present on the Manufacturing floor in assigned area; participate in onboarding and introductions of new associates
  4. Assist with bridging gaps in communication that lead to misunderstandings between Associates, Team Leaders, Group Leaders and Managers by building rapport with those in assigned coverage area.
  5. Assist Associates with the understanding and filing of complaints through the appropriate process, investigate concerns and make recommendations for resolution; be a champion for Associate issues and concerns regarding complaints, conflict, and dispute resolution
  6. Ensure compliance with local, state, and federal employment laws.
  7. Operate as a liaison between HR and other areas in matters pertaining to benefits, safety, health and security. 
  8. Serve as spokesperson for SIA’s position regarding unions
  9. All other duties as assigned.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice

Required Education, Experience and Qualifications

  • Associate's degree or certification required/Bachelor's degree preferred; 1-3 years relevant experience
  • Working knowledge of Microsoft Office Suite

Preferred Education, Experience and Qualifications

  • Bachelor's degree required OR Associate's Degree plus 3-5 years relevant experience
  • Manufacturing experience is preferred
  • Verifiable leadership experience


Physical Demands

This position is 70+% active. Duties vary from day to day, but candidates can expect a large quantity of movement within the manufacturing environment.


Work Environment

This job operates in both a professional open office and a manufacturing environment.  It is subject to frequent interruptions and distractions, particularly during heavy customer service periods (e.g. in-between production shifts).   Required to work in an industrial manufacturing setting that will include moving and/or assembly lines. This job is occasionally required to utilize manufacturing equipment. This role routinely uses standard office equipment such as computers, phones and photocopiers.   The role frequently collaborates with colleagues, internal customers/Associates and management. This job operates 30% in an Office / Admin environment and 70% in a fast paced, Manufacturing environments.  Position is required to adhere to all safety and PPE requirements at all times.

Nearest Major Market: Lafayette